Terms & Conditions

Effective date: May 2025

These Terms & Conditions apply to all treatments, services, consultations, bookings, and purchases made with Serenosi Skin.

By booking an appointment or receiving treatment, you agree to the terms outlined below.

Serenosi Skin is a private skincare studio providing professional facial and skin treatments. All services are carried out by a trained and ABT-accredited skincare specialist.

Treatments are non-medical and cosmetic in nature.

All appointments must be booked in advance.

A non-refundable deposit is required to secure your booking. This deposit will be deducted from the total cost of your treatment.

Appointments are allocated specifically for you. Please ensure you select the correct treatment when booking.

Serenosi Skin reserves the right to refuse service to anyone where appropriate.

Appointments may be rescheduled up to 48 hours before the scheduled time.

Deposits are non-refundable, except where the appointment is rescheduled within the permitted timeframe.

Cancellations made within 48 hours of the appointment will result in loss of deposit.

Failure to attend an appointment (no-show) will result in loss of deposit and may require full payment upfront for future bookings.

Please arrive on time for your appointment.

A 15-minute grace period is offered.

Arrivals later than 15 minutes may result in:

Shortened treatment time, or

Appointment cancellation with deposit forfeited

This is to ensure fairness to other clients.

All treatments begin with a consultation.

You are responsible for:

Providing accurate and complete information regarding your medical history, skin conditions, medications, allergies, pregnancy status, and lifestyle factors.

Informing the practitioner of any changes to your health prior to each appointment.

Failure to disclose relevant information may result in adverse reactions. Serenosi Skin accepts no liability where information has been withheld or misrepresented.

Not all treatments are suitable for every client.

Serenosi Skin reserves the right to decline or modify treatment if it is deemed unsuitable or unsafe.

Results vary between individuals and depend on factors including skin type, condition, consistency, lifestyle, and aftercare compliance.

No guarantees are made regarding specific outcomes.

Skin health is approached in a gradual and responsible manner. Quick fixes are not promised.

Aftercare advice will be provided verbally and/or in writing.

You agree to follow all aftercare instructions.

Serenosi Skin is not responsible for adverse outcomes resulting from failure to follow aftercare guidance.

All prices are listed in GBP (£) and are subject to change without notice.

Payment of the remaining balance is due on the day of treatment.

Serenosi Skin reserves the right to amend pricing at any time.

No refunds are offered on completed treatments.

Deposits are non-refundable.

Products purchased are non-refundable once opened or used, unless faulty.

This does not affect your statutory rights under UK consumer law.

Serenosi Skin operates under strict hygiene and professional standards.

Clients must attend appointments in a clean and appropriate state.

Any abusive, inappropriate, or disrespectful behaviour will result in immediate termination of treatment and refusal of future bookings.

With consent, photographs may be taken for treatment records or marketing purposes.

You have the right to refuse photography or withdraw consent at any time.

Serenosi Skin complies with the UK GDPR and Data Protection Act 2018.

Personal information is collected solely for treatment, booking, and communication purposes.

Your data will never be sold or shared without consent, except where legally required.

For full details, please refer to our Privacy Policy.

Serenosi Skin shall not be liable for:

Adverse reactions where contraindications were not disclosed

Outcomes outside reasonable professional control

Loss or damage to personal belongings

Nothing in these Terms excludes liability for death or personal injury caused by negligence, or any liability which cannot be excluded under UK law.

Serenosi Skin reserves the right to update or amend these Terms & Conditions at any time. The latest version will always be available on our website.

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.